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Lauren P. Harris
I had a terrible experience with Barrett Auto Transport in late 2022. I shipped my 2023 Tesla Model Y from Boston to Atlanta, and it was a nightmare from the start. The driver arrived a day late for pickup, and no one from the company informed me about the delay—I had to call multiple times just to get an answer. During the transport, I received zero updates, which made the entire process stressful. When my car finally arrived, it was three days late and had a small dent on the rear bumper. I immediately contacted customer service, but they were unresponsive and unhelpful. I filed a damage claim, but the process has been dragging on with no resolution. I would not recommend Barrett Auto Transport to anyone and deeply regret choosing them.
Kevin T. Roberts
My experience with Barrett Auto Transport in 2023 was disappointing. I shipped my 2022 Ford F-150 from Houston to Dallas, and while the truck arrived undamaged, it was two days late. I had trouble getting updates during the transport, and the customer service team didn’t seem very interested in helping me. For the price, I expected better communication and timeliness.
Sarah L. Green
I used Barrett Auto Transport in 2021 to ship my 2018 Ford Escape from Austin to Phoenix. The car arrived in good condition, but communication during the transport could have been better. I had to call a couple of times to get updates, which made the experience feel a bit unorganized. They got the job done, but I think there’s room for improvement when it comes to customer service.
Brian M. Carter
I hired Barrett Auto Transport in 2022 to ship my 2019 Subaru Outback from Chicago to Denver. Overall, I had a good experience! The booking process was straightforward, and the staff was very responsive and friendly. My car arrived in great shape, which was my main concern. The only reason I’m giving 4 stars instead of 5 is because the delivery was delayed by about six hours. I had to reschedule some plans, which was frustrating, but the driver kept me updated about the delay. Despite this minor issue, I’d still recommend Barrett Auto Transport for their professionalism and care.
Emily R. Johnson
In the summer of 2023, I needed to transport my 2020 Toyota 4Runner from Los Angeles to Miami, and Barrett Auto Transport exceeded my expectations. From start to finish, the process was seamless. Their team was professional and patient, answering all of my questions and walking me through what to expect. The driver arrived right on time and did a thorough inspection before loading my vehicle, which gave me a lot of peace of mind. I was especially impressed with their communication—throughout the journey, I received regular updates about my car’s location. When it arrived, it was in perfect condition and even a day earlier than expected. Moving can be stressful, but Barrett Auto Transport made this part of it so much easier. I’ll definitely use them again!